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FAQ
How do I order a Tenant Screening Report?
  1. Click on the "Order" button at the top of the site.
  2. Enter the required information.
  3. Click the "Add to Cart" button.
  4. Click the "Checkout" button, or click the "Order More" button.
  5. Enter your user name and password, or create a new account.
How do I view my Tenant Screening Report?
  1. Enter your email address and password at the top of the page.
  2. Once logged in, Click on the "View Orders" button at the top of the page.
  3. Click on the link under the "Status" column in the list of investigations.
  4. The report will appear.
How long does the report take to return?
  • The report process instantly submits a Tenant Search Request to Transunion. The report is returned completed AFTER the tenant authorizes the Tenant Screening Request via an online authorization process we email them a link to. This process can take an indefinite amount of time to complete depending on the response time from the tenant/applicant.
How do I change my Tenant's email address or update other tenant information?
  1. Log into TenantBackgroundSearch.com.
  2. Click on the "View Orders" button at the top of the page.
  3. Click on the name of the tenant/applicant.
  4. Enter the new email address or any other information you would like to update and click the button at the bottom of the page to submit.
I am unable to view my completed report?
  • Click here for instructions on allowing pop-ups from TenantBackgroundSearch.com
My card (debit or credit) has multiple charges pending, but I only ordered one search, why is this?
  • If one or more of your transaction attempts was marked as Declined due to AVS (address verification) mismatch, CVV (card security code) mismatch, or Credit Card expiration date mismatch, the authorization code, along with the hold on the authorized funds, will remain on your card until the card issuing bank removes the authorization. As a result, the held funds may be subtracted from your available balance, and an online statement may reflect the authorization request which might be mistaken for an actual charge. Most card issuing banks will remove authorizations and release the fund back to you within 3-7 days.
My credit card is not going through why is this?
  • Please check your billing address and/or CVV number (card security code) to make sure they are entered correctly. Click here to find your CVV number. We use AVS (address verification) so your billing address or zip code must match what your credit card company has on file. Please check your most recent credit card statement for the correct address, or if you have moved recently please contact your card issuer to double check the address that they have on file.
My applicant has a couple of National Criminal Records that are close in name but don't appear to be his/hers?
  • Many courthouses do not use Social Security Numbers to separate out criminal records. We use the term REVIEW on the criminal records if there is a hit, but we will do all adjudication at the courthouses if needed. Please email support@tenantBackgroundSearch.com if you believe that one or more of the criminal records does not match your applicant.
Where can i find a sample report?
Where can i find release forms?
Can my tenant(s) order and pay for the Tenant Screening, and then have the results viewable in my account?

Yes, you can create a sub-account associated with your account. Any orders placed using a sub-account associated with your "master" account will be viewable using your master account. Follow these instructions to create a sub-account:
  • Log into TenantBackgroundSearch.com
  • Go to "My Account"
  • Click on the "Sub-Accounts" button
  • Enter your tenant's information into the form and click the "Create Sub-Account" button.
  • When ordering, your tenant must use the sub-account user name and password you created for them. This allows you to view the Tenant Screening Report they order through your master account.
 

Tenant Screening - Fast, Easy & Affordable Landlord Background Check & Tenant Credit Check


Tenant Background Search is a comprehensive tenant screening solution used commercially and by individual property owners alike. Secure your investment today with the most trusted and established tenant screening solution in the industry.

If you are in need of landlord background check or landlord credit check services, then look no further than Tenant Background Check. Our reports are fast, accurate and affordable. Quite simply, Tenant Background Search is the ultimate landlord tenant screening tool on the market today.

 

As a landlord, your primary goal is to protect your investment. You need to make sure that you rent to responsible tenants who will:
  • - Pay rent consistently on time
  • - Not break their lease
  • - Not damage the property
Our landlord tenant screening services allow you to do just that. We make your job as a landlord or property manager so much easier. Our credit and background check services allow you to make sure that you line up responsible tenants for your rental properties.

Evictions are time consuming, stressful and unprofitable. Tenant Background Search will go a long way in terms of preventing evictions and will save you money and time. Our tenant credit check and background check services allow you to make sure that you line up responsible tenants for your rental properties.

Tenant Screening Packages

Our basic tenant screening package includes a background search for a one time fee of just $19.95. If you also need a tenant credit check, go with our "Plus" package that includes a credit report as well as bankruptcies, foreclosures, employment history and more. The "Plus" package is just $22.95. Our "comprehensive" tenant screening report includes not only the background and credit reports, but also an eviction report. The comprehensive screening report sells for a one time fee of just $29.95.

 
 

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