FAQ

1. Click on the "Order" button at the top of the site.
2. Enter the required information.
3. Click the "Add to Cart" button.
4. Click the "Checkout" button, or click the "Order More" button.
5. Enter your user name and password, or create a new account.

1. Enter your email address and password at the top of the page.
2. Once logged in, Click on the "View Orders" button at the top of the page.
3. Click on the link under the "Status" column in the list of investigations.
4. The report will appear.

The report process instantly submits a Tenant Search Request to Transunion. The report is returned completed AFTER the tenant authorizes the Tenant Screening Request via an online authorization process we email them a link to. This process can take an indefinite amount of time to complete depending on the response time from the tenant/applicant.

Reports are viewable for 30 days. After 30 days you will no longer see the completed report in your report list.

1. Log into TenantBackgroundSearch.com.
2. Click on the "View Orders" button at the top of the page.
3. Click on the name of the tenant/applicant.
4. Enter the new email address or any other information you would like to update and click the button at the bottom of the page to submit.

Yes, you can use the "invite an applicant" feature to have your applicants pay for their report.

• Click on the report you'd like to order.
• Select the property the tenant is applying for if you have an account already and are logged in.
• If you're a new customer, create a property.
• On the following page you have the option to select "I Will Pay" or "Tenant Will Pay".

Click here for instructions on allowing pop-ups from TenantBackgroundSearch.com.

If one or more of your transaction attempts was marked as Declined due to AVS (address verification) mismatch, CVV (card security code) mismatch, or credit card expiration date mismatch, the authorization code — along with the hold on the authorized funds — will remain on your card until the card-issuing bank removes the authorization. As a result, the held funds may be subtracted from your available balance, and an online statement may reflect the authorization request which might be mistaken for an actual charge. Most card-issuing banks will remove authorizations and release the funds back to you within 3–7 days.

Please check your billing address and/or CVV number (card security code) to make sure they are entered correctly. Click here to find your CVV number. We use AVS (address verification) so your billing address or ZIP code must match what your credit card company has on file. Please check your most recent credit card statement for the correct address, or if you have moved recently, please contact your card issuer to double-check the address they have on file.

Many courthouses do not use Social Security Numbers to separate out criminal records. We use the term REVIEW on the criminal records if there is a hit, but we will do all adjudication at the courthouses if needed. Please email support@tenantBackgroundSearch.com if you believe that one or more of the criminal records does not match your applicant.

Click here to view a sample report.

FCRA — A Summary of Your Rights Under the Fair Credit Reporting Act